How To Return A Mattress

Updated on July 15, 2023

Are you in the market for a new mattress but worried about what to do if it doesn’t meet your expectations? Returning a mattress may seem like a daunting task, but with the right guidance, it can be a smooth and hassle-free process. In this article, we will provide you with step-by-step instructions on how to return a mattress. From evaluating the return policy of the retailer to resolving any issues or disputes that may arise, we’ve got you covered. So, let’s dive in and learn how to navigate the mattress return process like a pro.

Returning a mattress starts with understanding the return policy of the retailer from whom you made your purchase. It is important to gather all necessary documentation and receipts as proof of purchase before contacting customer service for return authorization. Once authorized, it’s time to properly package the mattress for return and schedule either a pickup or drop-off option depending on what is offered by the retailer. After confirming the return and requesting a refund, it’s crucial to stay proactive in resolving any potential issues or disputes that may arise along the way. Finally, we’ll explore alternative options for disposal or donation if returning isn’t feasible and ensure a smooth transition to your new dreamy sleep surface.

Evaluating the Return Policy of the Retailer

If you’re considering returning a mattress, it’s essential to evaluate the retailer’s return policy beforehand. Start by evaluating return policies and comparing different return options. Look for key factors such as the time limit for returns, any restocking fees or charges, and whether they offer a full refund or store credit. It’s important to understand the fine print and any conditions that may affect your ability to return the mattress. By thoroughly evaluating the return policy, you can ensure that you have a clear understanding of what is required to successfully return your mattress if needed.

Gathering Necessary Documentation and Receipts

When gathering the necessary documentation and receipts, it’s important to have all relevant proof of purchase readily available. Documenting proof of purchase is essential in order to successfully return a mattress. This can include the original receipt, credit card statements showing the transaction, or any other documents that prove you bought the mattress from that specific retailer. Additionally, understanding the warranty coverage is crucial. Familiarize yourself with the terms and conditions of the warranty to ensure you are within the specified time frame for returns and exchanges. Keep track of any warranty cards or information provided by the retailer, as these may be required when returning the mattress. By having all these necessary documents in hand, you will be well-prepared to navigate through the process of returning a mattress with ease.

Contacting Customer Service for Return Authorization

To expedite the process, reach out to customer service for authorization to return your purchase. Contacting customer service is essential as they are responsible for providing you with the necessary instructions and documentation. It is important to note that customer service response time may vary depending on the company, so it’s advisable to be patient while waiting for their response. Additionally, inquire about the return shipping cost during your conversation with customer service, as some companies may cover this expense while others may require you to bear the cost. By reaching out to customer service and discussing these details, you can ensure a smooth and hassle-free return process for your mattress.

Properly Packaging the Mattress for Return

Properly packaging your mattress for the return process can help ensure its safe transportation and protect it from any damage along the way. When it comes to disposing of a mattress, it’s important to follow proper guidelines to minimize environmental impact. One option is to look into recycling options for mattresses in your area. Many cities have specific recycling programs or facilities that accept old mattresses. These programs often dismantle the mattress, separate the materials, and recycle them appropriately. By choosing this route, you not only contribute to sustainability efforts but also help reduce waste in landfills. So before returning your mattress, consider researching local recycling options and make sure to package it securely for a smooth and eco-friendly return process.

Scheduling a Pickup or Drop-off for the Return

Once you’ve decided to send your mattress back, it’s time to schedule a convenient pickup or drop-off for the return. There are several scheduling options available to make the return process as easy as possible for you. Most mattress retailers offer free pickup services where they will send a courier to your home to pick up the mattress at a designated time. Some companies also provide the option of dropping off the mattress at a nearby store or warehouse if that is more convenient for you. When scheduling, make sure to check if there are any specific requirements such as removing bedding or packaging the mattress properly. Remember to have all necessary information ready, such as your order number and contact details, when arranging the pickup or drop-off. By taking advantage of these scheduling options, you can ensure a smooth and hassle-free return process for your mattress.

Tracking the Return Shipment

Now that you have scheduled a pickup or drop-off for the return of your mattress, it’s time to stay updated on its progress by tracking the return shipment. Tracking is an essential part of the return process as it allows you to monitor the movement of your mattress and ensure it reaches its destination without any issues. By utilizing return tracking services provided by the shipping company, you can easily keep tabs on your package and receive real-time updates on its whereabouts. Whether it’s through a tracking number or online portal, tracking progress provides peace of mind and reassurance that your mattress is safely making its way back.

Confirming the Return and Requesting a Refund

After confirming the return and requesting a refund, you can finally breathe a sigh of relief knowing that your money will be returned to you soon. Once you have successfully completed the return process and received confirmation of your return, it is important to follow up with the company to request your refund. Contact their customer service department or refer to their website for specific instructions on how to initiate the refund process. Provide them with any necessary information, such as your order number or tracking number, to expedite the refund request. Keep in mind that it may take some time for the refund to be processed and credited back to your original form of payment, so be patient during this waiting period. Rest assured that by following these steps and actively pursuing your refund, you can expect a positive resolution and regain the funds spent on the returned mattress.

Resolving any Issues or Disputes with the Retailer

If you encounter any issues or disputes with the retailer, don’t hesitate to reach out and address them promptly. Start by negotiating compensation for any inconvenience caused during the return process. Clearly explain your concerns and what you believe would be a fair resolution. If the retailer is unresponsive or unwilling to cooperate, consider filing a complaint with their customer service department or through a consumer protection agency. Provide all relevant details and documentation to support your claim. Be persistent in seeking a resolution and assertive in advocating for your rights as a customer. Remember, it’s important to remain calm and professional throughout the process to increase your chances of reaching a satisfactory outcome.

Seeking Alternative Options for Disposal or Donation

Don’t forget to explore other options for disposing of or donating your mattress! When it comes to getting rid of your old mattress, there are donation centers and recycling options available. Many charitable organizations accept mattress donations, as long as they are in good condition. You can contact local shelters, churches, or nonprofit organizations to see if they have any need for a mattress. If your mattress is no longer suitable for donation, you can look into recycling options. Some cities have specific recycling programs that accept mattresses and break them down into reusable materials. Additionally, some retailers offer take-back programs where they will dispose of your old mattress responsibly. By exploring these alternative options, you can ensure that your mattress is properly disposed of or donated rather than ending up in a landfill.

Ensuring a Smooth Transition to a New Mattress

To make sure you have a seamless switch to your new sleep haven, it’s important to take a few steps to ensure a smooth transition. Start by considering some transition tips to make the process easier. First, measure your bed frame and room dimensions to ensure that the new mattress will fit perfectly. Next, think about your sleep preferences and needs when selecting a new mattress. Do you prefer a firmer or softer feel? Are you looking for specific features like cooling technology or motion isolation? Take the time to research different options and read customer reviews to find the perfect match for your comfort. Finally, don’t forget about the importance of trying out mattresses in person before making a decision. Visit local stores and spend some time lying down on different models to see how they feel. By following these transition tips and carefully considering your mattress selection, you can look forward to enjoying nights of restful sleep on your new mattress.


In conclusion, returning a mattress may seem like a daunting task, but by following these steps, you can ensure a smooth and hassle-free process. Start by evaluating the return policy of the retailer to understand their requirements and any potential fees involved. Gather all necessary documentation and receipts to prove your purchase. Contact customer service for return authorization and follow their instructions for proper packaging of the mattress.

Once you have packaged the mattress, schedule a pickup or drop-off with the retailer for the return. Make sure to confirm the return and request a refund in a timely manner. If any issues or disputes arise during this process, reach out to the retailer’s customer service department for resolution.

Finally, consider alternative options for disposal or donation if returning is not possible or practical. By following these steps, you can smoothly transition to a new mattress that meets your needs and preferences. Don’t hesitate to seek assistance from customer service representatives if needed throughout this process.